FAQ

Once your claim is processed, your insurance company will send you an Explanation of Benefits (EOB). It is important to note that the amounts listed on the EOB are NOT A BILL. If you have any questions regarding billing, please reach out to our billing department at 210-626-8825, Monday through Friday, 8 AM to 5 PM. The EOB is sent by your insurance provider to outline the benefits they have agreed to pay based on your plan, as well as any amounts you may owe. These amounts may include what has been applied to your deductible or co-insurance. You may receive separate EOBs for the facility and the physician.

If you have any questions after receiving your EOB, our team is here to assist you. Our in-house billing experts can check the status of your claim to ensure it was processed correctly. The insurance claim process can take time, and appeals may be made if your insurance company initially denies coverage for certain procedures or costs that should be covered. Rest assured, you will never be billed for an amount higher than what was agreed upon at the time of service. For any questions, please contact our billing department at (210) 429-8313, Monday through Friday, 8 AM to 5 PM.

• Full Spectrum Emergency Room is a freestanding emergency medical care facility.
• The facility charges rates comparable to a hospital emergency room and may charge a facility fee.
• The facility or a physician providing medical care at the facility may be an out-of-network provider for the patient’s health benefit plan provider network
• The physician providing medical care at the facility may bill separately from the facility for the medical care provided to a patient.
• Full Spectrum Emergeny Room is a network provider with Blue Cross Blue Shield of Texas (Traditional Indemnity Business, PPO/POS Network, Blue Essentials & Healthselect Network, and Blue Advantage HMO Network), MultiPlan, Curative Health Plans, Caprock Health Insurance.

You will be given a Medical Screening Evaluation (MSE), at no cost to you, by one of our Emergency Room Physicians to rule out any life threatening emergencies. During this evaluation, the emergency medicine physician and emergency room nursing staff will obtain your vitals and explain the necessary services that he/she deems necessary to continue with care or stabilize your symptoms. If at that time you choose not to move forward with the recommended services, you will be discharged at no cost to you.

If You Have Insurance: If you decide to continue with the recommended care, one of our Patient Care Coordinators will review your insurance benefits and provide an "Out-of-Pocket Responsibility" form. This form will explain any potential patient costs after your insurance claim is processed.

Once your insurance has been billed, you may be responsible for a portion of the costs, based on your policy. For example, if your deductible hasn’t been met or your co-insurance doesn’t cover certain procedures, you may owe up to the “out-of-pocket responsibility” amount presented to you at the time of service. This amount will be adjusted based on any payments already made.

If you are Uninsured: If you are uninsured and choose to continue with care, our Patient Care Coordinators will discuss your options using our “Self-Pay Schedule Fee” form. We offer discounted rates and flexible payment plans tailored to your financial situation. Full Spectrum Emergency Room is committed to transparent pricing and offers flexible self-pay options to ensure you can access the care you need.

Emergency Room: : Our Emergency Rooms are fully equipped with life-saving equipment, an on-site laboratory, and advanced imaging services, including CT scans, X-rays, and Ultrasound, to treat conditions that require immediate attention.

Urgent Care: Our Urgent Care centers offer on-site laboratory services and digital X-rays, and are capable of handling standard urgent care needs. We treat minor injuries and common illnesses, and also provide services such as school physicals, physical exams, employment screenings, inducing DOT Physicanls (appointment necessary), certain vaccines, diagnostic testing, and preventive care.

Our facilities offer a hybrid model, providing both 24/7 Emergency Room services and Urgent Care services Monday through Saturday (9 AM to 9 PM), and Sunday (9 AM to 6 PM) for your convenience. With our flexible and cost-effective approach, you never have to worry about choosing the right care for your unscheduled medical needs. You’ll receive the appropriate level of care at a fair price.

The main difference you'll experience at our facilities compared to a traditional hospital emergency department is the enhanced convenience, compassion, and personalized care we provide. Gone are the long waits in crowded rooms filled with other patients. At Full Spectrum, you’ll be quickly taken to a room and seen by our physicians within minutes of arrival. We also have strong partnerships with local primary care doctors and specialists, ensuring seamless continuity of care after your discharge.